Statement by India on Agenda item 3 (c) - Voluntary Peer Review of the consumer protection law and policy of Morocco during the 3rd session of the UNCTAD IGE on Consumer Law & Policy – Delivered by Dr. Sadre Alam, First Secretary

Statement by India on Agenda item 3 (c) - Voluntary Peer Review of the consumer protection law and policy of Morocco during the 3rd session of the UNCTAD IGE on Consumer Law & Policy – Delivered by Dr. Sadre Alam, First Secretary

Thank you Madam Chair.

The delegation of India wishes to warmly congratulate and commend the Government of the Kingdom of Morocco for volunteering for the first ever peer review by the inter-governmental group of experts on consumer protection law and policy of its law 31-08 of 2011 whose preamble sets out the fundamental rights of consumers. Morocco has a solid legal framework on consumer protection and a functional institutional mechanism for its administration and enforcement. The protection of consumers premised on justiciable rights in Morocco resonates with the Consumer Protection framework of India.

3. Further, the interpretation of the law 31-08 by judicial authorities in Morocco in favor of the more vulnerable consumer, resulting in its strengthening as an instrument of protection of their rights is appreciated.

4. A rights based regime for consumer protection is an effective means of inspiring consumer trust and confidence in addition to dispute resolution and grievance redressal.

5. We welcome the launch of an online portal in service of consumers and introduction of mediation as an option to settle consumer disputes in the financial services and telecommunications sectors in Morocco. In this context, it may prove useful to consider developing more alternative dispute resolution options, where appropriate, in line with U.N. guideline F for consumer protection.

6. We take positive note of the fact that the Moroccan Consumer Protection Authority is fully aware of the horizontal nature of the issue of consumer protection and the inevitability of inter-institutional and multi-stakeholder cooperation and coordination. Needless to state, its openness for this voluntary peer review by the IGE is reflective of its commitment towards consumers.

7. We thank the Secretariat for the background documentation, the high-level delegation of Morocco for their participation and the peer reviewers from Belgium, Lebanon & Portugal and other countries for their contributions.

8. We request UNCTAD to fully support the Moroccan Consumer Protection authority, by providing necessary technical assistance for capacity building, that it may seek.

Thank you.

10 July 2018

 
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